Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer&#39;s hard drive.

We may use the following cookies:

<ul>
	<li>Strictly necessary cookies.&nbsp;These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.</li>
	<li>Analytical/performance cookies.&nbsp;They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.</li>
	<li>Functionality cookies.&nbsp;These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).</li>
	<li>Targeting cookies.&nbsp;These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.</li>
</ul>

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Analytical/performance cookies

<table cellspacing="0">
	<tbody>
		<tr>
			<td>
			Cookie name
			</td>
			<td>
			Purpose
			</td>
			<td>
			More information
			</td>
		</tr>
		<tr>
			<td>
			_gat
			</td>
			<td>
			Google Analytics
			</td>
			<td>
			Used to distinguish users. (Expires: 1 min).&nbsp;<a href="https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage">Read more</a>
			</td>
		</tr>
		<tr>
			<td>
			_ga
			</td>
			<td>
			Google Analytics
			</td>
			<td>
			Used to distinguish users. (Expires: 2 years).&nbsp;<a href="https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage">Read more</a>
			</td>
		</tr>
		<tr>
			<td>
			_gid
			</td>
			<td>
			Google Analytics
			</td>
			<td>
			Used to distinguish users. (Expires: 24 hours).&nbsp;<a href="https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage">Read more</a>
			</td>
		</tr>
	</tbody>
</table>

&nbsp;

Functionality cookies.&nbsp;

<table cellspacing="0">
	<tbody>
		<tr>
			<td>
			Name of cookies&nbsp;
			</td>
			<td>
			Purpose
			</td>
			<td>
			Domain
			</td>
			<td>
			Retention period
			</td>
		</tr>
		<tr>
			<td>
			BLNO
			</td>
			<td>
			For optimization purpose, store basket line item number
			</td>
			<td>
			accessories.three.co.uk
			</td>
			<td>
			1 day
			</td>
		</tr>
		<tr>
			<td>
			KCINIT
			</td>
			<td>
			For website rendering purpose.
			</td>
			<td>
			accessories.three.co.uk
			</td>
			<td>
			Immediately
			</td>
		</tr>
		<tr>
			<td>
			_fe_context
			</td>
			<td>
			Use for context and locale caching.
			</td>
			<td>
			accessories.three.co.uk
			</td>
			<td>
			1 day
			</td>
		</tr>
		<tr>
			<td>
			_fe_contexts
			</td>
			<td>
			Use for context and locale caching.
			</td>
			<td>
			accessories.three.co.uk
			</td>
			<td>
			1 day
			</td>
		</tr>
		<tr>
			<td>
			_fe_locale
			</td>
			<td>
			Use for context and locale caching.
			</td>
			<td>
			accessories.three.co.uk
			</td>
			<td>
			1 day
			</td>
		</tr>
		<tr>
			<td>
			cgid
			</td>
			<td>
			Use for customer group id caching
			</td>
			<td>
			accessories.three.co.uk
			</td>
			<td>
			1 Week
			</td>
		</tr>
		<tr>
			<td>
			consent
			</td>
			<td>
			Use for save cookie consent status if the cookie consent is enable.
			</td>
			<td>
			accessories.three.co.uk
			</td>
			<td>
			Immediately
			</td>
		</tr>
		<tr>
			<td>
			wss
			</td>
			<td>
			For optimization purpose, store cache of website setting.
			</td>
			<td>
			accessories.three.co.uk
			</td>
			<td>
			1 day
			</td>
		</tr>
		<tr>
			<td>
			acpsid
			</td>
			<td>
			Use for session data of whole website
			</td>
			<td>
			accessories.three.co.uk
			</td>
			<td>
			1 Week
			</td>
		</tr>
	</tbody>
</table>

&nbsp;

Third Party Cookies

<table cellspacing="0">
	<tbody>
		<tr>
			<td>
			Name of cookies&nbsp;
			</td>
			<td>
			Purpose
			</td>
			<td>
			Domain
			</td>
			<td>
			Retention period
			</td>
		</tr>
		<tr>
			<td>
			_p_hfp_client_id
			</td>
			<td>
			Elfsight; The cookie that prevents hyped up views.
			</td>
			<td>
			..apps.elfsight.com
			</td>
			<td>
			Immediately
			</td>
		</tr>
	</tbody>
</table>

&nbsp;

Third Party Cookies when accessing Klarna payment.

<table cellspacing="0">
	<tbody>
		<tr>
			<td>
			Name of cookies&nbsp;
			</td>
			<td>
			Purpose
			</td>
			<td>
			Domain
			</td>
			<td>
			Retention period
			</td>
		</tr>
		<tr>
			<td>
			kdid
			</td>
			<td>
			Klarna; Identify previously used device
			</td>
			<td>
			Klarna.com
			</td>
			<td>
			2 years
			</td>
		</tr>
		<tr>
			<td>
			_ga
			</td>
			<td>
			Google Analytics; Use for collect google analytic data.
			</td>
			<td>
			Klarna.com
			</td>
			<td>
			2 years
			</td>
		</tr>
		<tr>
			<td>
			_ga_
			</td>
			<td>
			Google Analytics; To store anonymized statistics.
			</td>
			<td>
			Klarna.com
			</td>
			<td>
			1 Year
			</td>
		</tr>
		<tr>
			<td>
			_gcl_au
			</td>
			<td>
			Google Analytics; For understanding user interaction with the website.
			</td>
			<td>
			Klarna.com
			</td>
			<td>
			1 Year
			</td>
		</tr>
		<tr>
			<td>
			_gid
			</td>
			<td>
			Google Analytics; Stores Google Analytics client ID.
			</td>
			<td>
			Klarna.com
			</td>
			<td>
			1 Day
			</td>
		</tr>
		<tr>
			<td>
			_uetsid
			</td>
			<td>
			Google Tag Manager; For storing and tracking visits across websites.
			</td>
			<td>
			Klarna.com
			</td>
			<td>
			1 Day
			</td>
		</tr>
		<tr>
			<td>
			_uetvid
			</td>
			<td>
			Google Tag Manager; For storing and tracking visits across websites
			</td>
			<td>
			Klarna.com
			</td>
			<td>
			16 Days
			</td>
		</tr>
		<tr>
			<td>
			ABTasty
			</td>
			<td>
			AB tasty; This cookie sends all test data (visitorID, test and variant IDs, timestamps)
			</td>
			<td>
			Klarna.com
			</td>
			<td>
			13 Months
			</td>
		</tr>
	</tbody>
</table>

&nbsp;

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

If you wish to restrict or block the cookies which are set by this website (or, indeed, on any other site) you can do this through your browser settings.&nbsp; The &lsquo;Help&rsquo; function within your browser should tell you how. If you are primarily concerned about third party cookies generated by advertisers, you can turn these off by going to the Your Online Choices site at&nbsp;<a href="http://www.youronlinechoices.com/uk/your-ad-choices">http://www.youronlinechoices.com/uk/your-ad-choices</a>.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies you may not be able to access all or parts of our site.

&nbsp;

Email Tracking

Some of the emails we send to you may contain a &lsquo;web beacon pixel&rsquo; (clear GIFs) or tracked links which allows us to identify when you have opened the email and to verify which links contained in the email you have accessed.&nbsp; [We use this information to determine which parts of our emails are of most interest to you].

You can delete the pixel by deleting the email.&nbsp; If you do not wish to download the pixel to your computer or other device, you can ensure this by selecting to receive emails from us in plain text rather than HTML, or not opening pictures in your email.

Cookies policy

Returns

Contact us

About us

Terms & Conditions

Privacy policy

Acceptable use policy

Klarna payments

Brightstar 20:20 UK&nbsp;Limited 
Unit 2, Crewe Logistics Park 
Jack Mills Way 
Crewe, Cheshire 
CW2 5XF 
United Kingdom

Facebook

Instagram

Twitter

Youtube

<h3>Support</h3>

<big><a href="mailto:ThreeAccessorySupport.UK@brightstar.com">ThreeAccessorySupport.UK@brightstar.com</a></big>

Open weekdays from 8AM to 5PM

threeUk

Three Accessories

<h3>General</h3>

Are the accessories provided by Three?

Three Accessories (three.co.uk/accessories) is run by our friends at Brightstar. If you place an accessories order, the name Brightstar will appear on any bills, statements or invoices.

&nbsp;

Can I use my Three account details?

As our accessories site is run by our friends at Brightstar, you&rsquo;ll need to create a new account and login when you place an order on this website &ndash; we recommend using a different password to your Three.co.uk account.

&nbsp;

<h3>&nbsp;</h3>

<h3>Payment</h3>

What payment methods are accepted for Three Accessories?

We accept payment from most credit or debit cards. Plus, Brightstar offer Klarna payments, so you can choose to pay for your order in instalments, or in 30 days - subject to acceptance.

&nbsp;

Once I&rsquo;ve placed my order, what happens next? 

We&rsquo;ll send you a confirmation email when we&rsquo;ve confirmed your order. After that, you&rsquo;ll get an email when your order is on the way. If your order is over &pound;30, or contains batteries, you&rsquo;ll get a tracking number with your email.

&nbsp;

Can I pay for items by adding them to my next Three bill?

Orders for accessories must be purchased separately, unless you&rsquo;re buying them as part of a bundle with a phone or tablet elsewhere on three.co.uk. We can&rsquo;t add them to an existing plan unfortunately and they won&rsquo;t appear on your normal Three bill. They&rsquo;ll appear as a separate transaction.

&nbsp;

Can I cancel my order?

Because we dispatch orders very quickly, it&rsquo;s unlikely we&rsquo;ll be able to cancel your order once it&rsquo;s placed. We usually dispatch same day if your order is placed by 4pm on a working day.

You can return your order, however, if you&rsquo;re not happy with it. You can return any product up to 14 days after you received it. Just email us at <a href="mailto:ThreeAccessorySupport.UK@brightstar.com">ThreeAccessorySupport.UK@brightstar.com</a>. One of our team will be in touch, usually within 2 working days.

Read more about our <a href="https://accessories.three.co.uk/help/returns">Returns policy</a>.

&nbsp;

Can I use my discount code?

You can use a valid discount code on any of our full price accessories. These offer codes can only be redeemed online by entering the code at the checkout.

Codes can be used while stocks last. Discount codes can&rsquo;t be used in conjunction with any other promotion or offer and can only be used once. Offers are non-transferable and no cash alternative can be offered. Offers can&rsquo;t be passed on to third parties.

Returned items will be refunded at the discounted price you paid. We reserve the right to end a promotion at any time.

&nbsp;

<h3>&nbsp;</h3>

<h3>Delivery</h3>

How much does delivery cost?

Delivery is free on all orders. Orders under &pound;30 will be delivered by Royal Mail. Orders over &pound;30, or containing batteries, will be delivered by DPD.

&nbsp;

How long will it take for my order to arrive?

We dispatch on the same day if your order is placed before 4pm. Orders usually take 2 &ndash; 5 workings days to arrive. You may need to allow extra time for deliveries to remote areas and Scottish islands.

&nbsp;

Will I receive my accessory along with the new device I&#39;ve ordered from Three?

Unless you&rsquo;ve placed a bundle order, your accessory will be sent separately. So it may not arrive at the same day as any other order you&rsquo;ve placed with Three.

&nbsp;

If I order a few things will they arrive together or separately?

If you order several accessories, they&rsquo;ll usually arrive together. Larger items can&rsquo;t always be packed together so they might arrive separately.

&nbsp;

Can I track my delivery? 

You can track orders that are over &pound;30, as they&rsquo;ll be shipped by DPD. We&rsquo;ll send you the tracking info in the dispatch email we&rsquo;ll send to you once your order is on its way.

If we have your mobile number, then DPD will also send you a text to let you know what day and time your order will be delivered.

&nbsp;

What should I do if my order doesn&rsquo;t arrive?

If there&rsquo;s a problem with your order, please send us an email to <a href="mailto:ThreeAccessorySupport.UK@brightstar.com">ThreeAccessorySupport.UK@brightstar.com</a>. Make sure you include your order number in the email. One of our team will be in touch, usually within 2 working days.

&nbsp;

Can I specify a day for delivery?

We&rsquo;re not currently able to offer delivery on a specific day. However, if your delivery is being fulfilled by DPD, you can ask them to change the date of your delivery by visiting their website www.dpdlocal-online.co.uk

&nbsp;

Can I change my delivery address after I&rsquo;ve placed my order?

You can&rsquo;t change the delivery address after you&rsquo;ve placed an order unfortunately.

&nbsp;

<h3>&nbsp;</h3>

<h3>Returns</h3>

Can I return my order if I change my mind?

Yes, if you change your mind, you can return your items to us. As long as it&rsquo;s within 14 days and you&rsquo;ve not opened the packaging or used the item.

You can find out more on our <a href="https://accessories.three.co.uk/help/returns">Returns page</a>.

&nbsp;

What do I do if an item in my order is faulty?

We&rsquo;ll always offer you the opportunity to return your product for a refund if the fault occurs within 30 days of delivery.

After 30 days, the item will be covered under the manufacturer&rsquo;s warranty and you&rsquo;ll need to get in touch with them.&nbsp;

If you visit our <a href="https://accessories.three.co.uk/help/returns">Returns page</a> you can find information on how to arrange a replacement or a repair with the manufacturer.

&nbsp;

What do I need to do to make sure my return is accepted, and I get a refund?

You&rsquo;ll need to make sure the items are sent back to us complete, including packaging, instructions, accessories, and any free items.

Please include a written note explaining why you decided to return the item. The dispatch note you received also needs to be returned, as that proves the date of purchase.

Due to hygiene reasons, we can only accept headphones, earphones or Bluetooth headset returns if they&rsquo;re sealed and unopened, unless they&rsquo;re faulty.

&nbsp;

What if I&rsquo;m sent the wrong product?

If there&rsquo;s a mistake with your order, please email us at <a href="mailto:ThreeAccessorySupport.UK@brightstar.com">ThreeAccessorySupport.UK@brightstar.com</a>. Make sure you include your order number in the email along with details of what&rsquo;s gone wrong. Make sure you get in touch within 72 hours of receiving your order. We&rsquo;re able to answer most emails within 2 working days.

&nbsp;

Do I have to pay for the postage to return an item?

If you&rsquo;re returning an item because you changed your mind, then you&rsquo;ll need to pay for postage.

If you&rsquo;re returning a product because it&rsquo;s faulty, the postage will be free of charge.

&nbsp;

When will I receive my refund?

After we&rsquo;ve received and processed your return, it can take up to 14 working days for the money to be returned to your account.

We&rsquo;ll send the refund to the card or payment method you used to make the purchase.

&nbsp;

&nbsp;

<h3>Errors and omissions </h3>

Every care is taken to make sure all the information on this website is present and correct. If you find an error or omission, please let us know, and we&rsquo;ll correct it as soon as possible after verification.

We apologise for any inconvenience that may be caused, but we can&rsquo;t always offer the exact described product at the specified price, if errors and / or omissions are present.

We advise checking both specification and pricing before quoting, ordering or using the website.

About Three Accessories

We like to do big things at Three. That&rsquo;s why we&rsquo;re the UK&rsquo;s Best Network for Data. And we&rsquo;re building the UK&rsquo;s fastest 5G network. Now we&rsquo;ve teamed up with our friends at Brightstar to bring you the best accessories for your phone.

Because your phone&rsquo;s like your best bud. It&rsquo;s there whenever you need it. Good times and bad. And it&rsquo;s never boring. So you&rsquo;ve gotta look after it, support it, get the best out of it.

We&rsquo;ve put together an awesome range of gear. Everything from covers and cases to incredible audio headphones and speakers. You can choose from great brands like Beats, Speck, Mophie and more. Not to mention some exclusive merch from our friends over at Chelsea FC.

Our service is super convenient and secure. Want to spread the cost? With Brightstar you can use Klarna pay to split the payment into instalments. Or just choose to pay after 30 days. We offer free delivery on everything, and we&rsquo;ll dispatch same working day if you order before 4pm.

We&rsquo;ll be adding tons of new stuff to the store soon. So take a look around. See if there&rsquo;s anything you like.

&nbsp;

About Brightstar

Brightstar are the world&rsquo;s largest accessories distributor. They&rsquo;ve partnered with the biggest and best mobile accessories brands to bring the customers the latest, greatest gear for their phone.

The accessories website is separate from three.co.uk and is operated by Brightstar 20:20 UK Limited, Unit 2, Crewe Logistics Park, Jack Mills Way, Shavington, Crewe, Cheshire CW2 5XF&nbsp;on behalf of Three. Transactions from this site are made with Brightstar, who will appear on any bills, statements or invoices.

We always hope you&rsquo;re happy with your new purchase, but just in case you&rsquo;re not, here&rsquo;s how you can return it. If you bought your product from a 3 Store, you&rsquo;ll need to go back to the same 3 Store you bought your Device from.

&nbsp;

All Returns:

If you return your product(s), they must be in their original condition and packaging, exactly as you got them. If you don&rsquo;t return your product in an &ldquo;as new&rdquo; condition, then we may send your product back to you and you will not receive a refund. When we say &ldquo;as new&rdquo; we mean the product, packaging, manual, any additional Accessories and any free gifts that came with the product are all undamaged and don&rsquo;t have any marks on them.

For hygiene reasons we can&rsquo;t accept returns or exchanges on some Accessories, like headsets, Pre-recorded and recording media, Headphones (in or over ear) that have been sealed for protection reasons.

You&rsquo;re responsible for the products until we receive them, we advise the use of a recorded and insured delivery service to give you peace of mind that your product will arrive safely.

&nbsp;

Refunds:

Refunds can only be made to the original method of purchase. Any refund due will be credited no later than 14 days after receipt. It may take your card issuer additional time for your balance to update.

The payment provider may send an email to tell you when your refund has been processed.

When a promotional offer or discount, such as a 10% off voucher of 3 for 2 offer applies to more than one product, the total value of the promotional offer is split and shared across each product in the correct ratio. If an item or part of the order is returned, we&rsquo;ll refund the relevant correct value.

Premium delivery options, such as timed or Saturday deliveries shall be refunded at our standard delivery rate.

&nbsp;

I don&rsquo;t like my product:

If you don&rsquo;t like your product for any reason, and it is 14 days or less since you received it, email us at <a href="mailto:ThreeAccessorySupport.UK@brightstar.com">ThreeAccessorySupport.UK@brightstar.com</a> with the reason for your return. Please also include your order number on the email so we can identify it easily as this will speed up the returns process. You will then be issued with a Returns Authorisation number and instructions on how to return your item(s).

You must return the product within 14 days of confirmation, and no less than 28 days in total from receipt of the product. Please note that you are also liable for the cost of returning products to us. We advise the use of a recorded and insured delivery service to give you peace of mind that your product will arrive safely. If your item arrives after this time we may return your item to you and not complete your return.

Any refund will be processed back through the original payment method within 14 days of receipt of your return.

&nbsp;

Can I use the product before I return it?

You may examine the products as you would in a shop. You can turn the product on and try it out, with the exception of the products listed in the excluded list. Please do not add data to a product until you are happy with it. Any personal data saved on the product will be inaccessible once you&rsquo;ve returned it.

Products should be returned in the original, undamaged packaging, with any labels still attached and with all the accessories, parts, instructions and any free gifts included. Your products must be returned to us in a resaleable condition.

If you are returning a product because it is faulty please see Faulty / Damaged items below.

&nbsp;

My Product Is Faulty, and less than 30 days from receiving it:

Brightstar will refund any faulty product that is reported within the first 30 days of receipt. Please contact us at <a href="mailto:ThreeAccessorySupport.UK@brightstar.com">ThreeAccessorySupport.UK@brightstar.com</a> with your order number and as much detail as possible about the fault. We will arrange for the collection of faulty products via either pre-paid packaging or courier at no cost to you. Upon return to Brightstar, product will be tested and if the fault is replicated, a refund will be made to the original payment method. If a fault cannot be replicated, we may return the product back to you and no refund will be issued.

If you&rsquo;d like a replacement product, please re-order via the website.

&nbsp;

My Product arrived damaged

If your product arrived damaged please contact us at <a href="mailto:ThreeAccessorySupport.UK@brightstar.com">ThreeAccessorySupport.UK@brightstar.com</a> within 72 hours of receipt. Please include your order number and where possible images of the damage. Brightstar will arrange for the collection of faulty / damaged products via either pre-paid packaging or courier at no cost to you and a refund will be made to the original payment method.

If you&rsquo;d like a replacement product, please re-order via the website.

&nbsp;

My Product is faulty, and I received it more than 30 days ago:

The manufacturer of your Device has given you a warranty against defects in materials and workmanship &ndash; normally, the warranty is for a period of at least 12 months from the time you bought it. This warranty will be supported either directly by manufacturer or via <a href="mailto:ThreeAccessorySupport.UK@brightstar.com">ThreeAccessorySupport.UK@brightstar.com</a>.

Please refer to the table below for the contact details applicable to each manufacturer. If the manufacturer is not listed, please contact <a href="mailto:ThreeAccessorySupport.UK@brightstar.com">ThreeAccessorySupport.UK@brightstar.com</a> who will advise you of the contact details and how to get warranty support:

&nbsp;

<table>
	<tbody>
		<tr>
			<td>Manufacturer</td>
			<td>Faulty within 30 days</td>
			<td>Manufacturer Warranty up to 2 years</td>
			<td>Lifetime Warranty (if applicable)</td>
		</tr>
		<tr>
			<td>Zagg</td>
			<td><a href="mailto:ThreeAccessorySupport.UK@brightstar.com">ThreeAccessorySupport.UK@brightstar.com</a>&nbsp;</td>
			<td><a href="https://www.zagg.com/en_uk/warranty-policies">https://www.zagg.com/en_uk/warranty-policies</a>&nbsp;</td>
			<td>Manufacturer</td>
		</tr>
		<tr>
			<td>Speck</td>
			<td><a href="mailto:ThreeAccessorySupport.UK@brightstar.com">ThreeAccessorySupport.UK@brightstar.com</a>&nbsp;</td>
			<td><a href="mailto:ThreeAccessorySupport.UK@brightstar.com">ThreeAccessorySupport.UK@brightstar.com</a>&nbsp;</td>
			<td>Manufacturer</td>
		</tr>
		<tr>
			<td>Skech</td>
			<td><a href="mailto:ThreeAccessorySupport.UK@brightstar.com">ThreeAccessorySupport.UK@brightstar.com</a>&nbsp;</td>
			<td><a href="https://skech.me/pages/submit-a-claim">https://skech.me/pages/submit-a-claim</a>&nbsp;</td>
			<td>Manufacturer</td>
		</tr>
		<tr>
			<td>JLab</td>
			<td><a href="mailto:ThreeAccessorySupport.UK@brightstar.com">ThreeAccessorySupport.UK@brightstar.com</a>&nbsp;</td>
			<td><a href="https://intl.jlabaudio.com/pages/contact">https://intl.jlabaudio.com/pages/contact</a>&nbsp;</td>
			<td>Manufacturer</td>
		</tr>
		<tr>
			<td>Harman Kardon/JBL</td>
			<td><a href="mailto:ThreeAccessorySupport.UK@brightstar.com">ThreeAccessorySupport.UK@brightstar.com</a>&nbsp;</td>
			<td><a href="mailto:ThreeAccessorySupport.UK@brightstar.com">ThreeAccessorySupport.UK@brightstar.com</a>&nbsp;</td>
			<td>&nbsp;</td>
		</tr>
		<tr>
			<td>Sandisk</td>
			<td><a href="mailto:ThreeAccessorySupport.UK@brightstar.com">ThreeAccessorySupport.UK@brightstar.com</a>&nbsp;</td>
			<td><a href="mailto:ThreeAccessorySupport.UK@brightstar.com">ThreeAccessorySupport.UK@brightstar.com</a>&nbsp;</td>
			<td>&nbsp;</td>
		</tr>
	</tbody>
</table>

&nbsp;

Fault or damage caused by accident, misuse or negligence or outside the warranty period is not covered by the returns warranty. Your statutory rights are not affected.

Products returned as faulty will be examined for reason for fault. If there is no fault found or if the fault is found to be due to negligence or misuse, this will invalidate the warranty and you will be given the option of whether to have the item disposed or returned to you.

&nbsp;

No matter your issue, we want to help. Check out our <a href="https://accessories.three.co.uk/help/faq">FAQ</a> for some of our common fixes.&nbsp;

If you can&rsquo;t find the answer to your question, the best way to get in touch is by emailing us at <a href="mailto:ThreeAccessorySupport.UK@brightstar.com">ThreeAccessorySupport.UK@brightstar.com</a> and we&rsquo;ll get back to you within 2 working days.

This acceptable use policy sets out the terms between you and us under which you may access our website accessories.three.co.uk (our site). This acceptable use policy applies to all users of, and visitors to, our site.

Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our <a href="https://accessories.three.co.uk/customer-information/terms-conditions">terms of website use</a>.

accessories.three.co.uk is a site operated by Brightstar 20:20 UK Limited (we or us). We are registered in England and Wales under company number 08401611 and we have our registered office at Unit 2, Crewe Logistics Park, Jack Mills Way, Shavington, Crewe, Cheshire CW2 5XF. Our VAT number is GB 824 2965 18.

&nbsp;

Prohibited uses

You may use our site only for lawful purposes. You may not use our site:

<ul>
	<li>In any way that breaches any applicable local, national or international law or regulation.</li>
	<li>In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.</li>
	<li>For the purpose of harming or attempting to harm minors in any way.</li>
	<li>To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards as set out below.</li>
	<li>To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).</li>
	<li>To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.</li>
</ul>

You also agree:

<ul>
	<li>Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our <a href="https://accessories.three.co.uk/customer-information/terms-conditions">terms of website use</a>.</li>
	<li>Not to access without authority, interfere with, damage or disrupt:</li>
	<li>any part of our site;</li>
	<li>any equipment or network on which our site is stored;</li>
	<li>any software used in the provision of our site; or</li>
	<li>any equipment or network or software owned or used by any third party.</li>
</ul>

&nbsp;

Interactive services

We may from time to time provide interactive services on our site, including, without limitation:

<ul>
	<li>Chat rooms.</li>
	<li>Bulletin boards.</li>
	<li>Live Chat Services</li>
	<li>Product Reviews</li>
</ul>

Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not fool proof. Minors who are using any interactive service should be made aware of the potential risks to them.

Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

&nbsp;

Content standards

These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it.

You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

<ul>
	<li>Be accurate (where they state facts).</li>
	<li>Be genuinely held (where they state opinions).</li>
	<li>Comply with applicable law in the UK and in any country from which they are posted.</li>
</ul>

Contributions must not:

<ul>
	<li>Contain any material which is defamatory of any person.</li>
	<li>Contain any material which is obscene, offensive, hateful or inflammatory.</li>
	<li>Promote sexually explicit material.</li>
	<li>Promote violence.</li>
	<li>Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.</li>
	<li>Infringe any copyright, database right or trademark of any other person.</li>
	<li>Be likely to deceive any person.</li>
	<li>Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.</li>
	<li>Promote any illegal activity.</li>
	<li>Be threatening, abuse or invade another&rsquo;s privacy, or cause annoyance, inconvenience or needless anxiety.</li>
	<li>Be likely to harass, upset, embarrass, alarm or annoy any other person.</li>
	<li>Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.</li>
	<li>Give the impression that they emanate from us, if this is not the case.</li>
	<li>Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.</li>
</ul>

&nbsp;

Suspension and termination

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.&nbsp;

Failure to comply with this acceptable use policy constitutes a material breach of the <a href="https://accessories.three.co.uk/customer-information/terms-conditions">terms of use</a> upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

<ul>
	<li>Immediate, temporary or permanent withdrawal of your right to use our site.</li>
	<li>Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.</li>
	<li>Issue of a warning to you.</li>
	<li>Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.</li>
	<li>Further legal action against you.</li>
	<li>Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.</li>
</ul>

We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

&nbsp;

Changes to the acceptable use policy

We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.

<h3>Shop now. Pay later with Klarna.</h3>

We&rsquo;re excited to announce we have partnered with Klarna to bring you new ways to pay at checkout. It&rsquo;s a safe and simple way to get the stuff you want, when you want it.

Here&rsquo;s how it works: 
Step 1 - Add products to your cart and select &ldquo;Klarna&rdquo; when you check out 
Step 2 - Enter a few personal details and you&rsquo;ll know instantly if you&rsquo;re approved 
Step 3 - Klarna will send you an email confirmation and reminders when it&rsquo;s time to pay 
Step 4 - You can complete your future Klarna purchases with just one click

&nbsp;

Pay in 30 days 
Try your stuff at home and decide which items you want to keep. Make your payment in full 30 days after your purchase is shipped. No upfront payments, no interest, and no fees.

&nbsp;

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Split your purchase into three equal payments. Just enter the credit or debit card details of your choice and make automatic payments every 30 days. No credit checks, and no interest or fees.

&nbsp;

Financing 
Apply for monthly financing during checkout. It&rsquo;s a user-friendly, application process with an instant decision. If approved, you can manage your payments and get payment reminders in the Klarna App.

&nbsp;

Pay online or in the app 
Review your latest purchases and make payments in the Klarna app or online.

<ul>
	<li>Download the Klarna app: <a href="https://www.klarna.com/app" target="_blank">https://www.klarna.com/app</a></li>
	<li>Log in online: <a href="https://app.klarna.com/login" target="_blank">https://app.klarna.com/login</a></li>
	<li>Chat with customer service: <a href="https://www.klarna.com/uk/customer-service/" target="_blank">https://www.klarna.com/uk/customer-service/</a></li>
</ul>

&nbsp;

Safe and secure 
With Klarna, you are always covered through Klarna&rsquo;s Buyer Protection policy. Modern safeguards protect your information to prevent unauthorized purchases.

&nbsp;

Frequently asked questions 
Visit our <a href="https://www.klarna.com/uk/customer-service/" target="_blank">FAQ page</a> to find out more about using Klarna.

&nbsp;

About Klarna 
At Klarna, we have a relentless focus on creating the best shopping experience in the world. We believe payments are so much more than just a way to send money. That&rsquo;s why our smooth payment methods give you more time, control and joy so you can focus on the things you love.

<ul>
	<li>90 million shoppers are using Klarna.</li>
	<li>200,000 retailers are working with us worldwide.</li>
	<li>We&rsquo;ve been powering online checkouts for 15 years.</li>
</ul>