HOW TO RETURN YOUR GOODS
We always hope you’re happy with your new purchase, but just in case you’re not, here’s how you can return it. If you bought your product from a 3 Store, you’ll need to go back to the same 3 Store you bought your Device from.
If you return your product(s), they must be in their original condition and packaging, exactly as you got them. If you don’t return your product in an “as new” condition, then we may send your product back to you and you will not receive a refund. When we say “as new” we mean the product, packaging, manual, any additional Accessories, and any free gifts that came with the product are all undamaged and don’t have any marks on them.
For hygiene reasons we can’t accept returns or exchanges on some Accessories, like headsets, Pre-recorded and recording media, Headphones (in or over ear) that have been sealed for protection reasons.
You’re responsible for the products until we receive them, we advise the use of a recorded and insured delivery service to give you peace of mind that your product will arrive safely.
Refunds can only be made to the original method of purchase. Any refund due will be credited no later than 14 days after receipt. It may take your card issuer additional time for your balance to update.
The payment provider may send an email to tell you when your refund has been processed.
When a promotional offer or discount, such as a 10% off voucher of 3 for 2 offer applies to more than one product, the total value of the promotional offer is split and shared across each product in the correct ratio. If an item or part of the order is returned, we’ll refund the relevant correct value.
Premium delivery options, such as timed or Saturday deliveries shall be refunded at our standard delivery rate.
I DON'T LIKE MY PRODUCT:
If you don’t like your product for any reason, and it is 14 days or less since you received it, email us at ThreeAccessories@fonua.com with the reason for your return. Please also include your order number on the email so we can identify it easily as this will speed up the returns process. You will then be issued with a Returns Authorisation number and instructions on how to return your item(s).
You must return the product within 14 days of confirmation, and no less than 28 days in total from receipt of the product. Please note that you are also liable for the cost of returning products to us. We advise the use of a recorded and insured delivery service to give you peace of mind that your product will arrive safely. If your item arrives after this time, we may return your item to you and not complete your return.
Any refund will be processed back through the original payment method within 14 days of receipt of your return.
CAN I USE THE PRODUCT BEFORE I RETURN IT?
You may examine the products as you would in a shop. You can turn the product on and try it out, with the exception of the products listed in the excluded list. Please do not add data to a product until you are happy with it. Any personal data saved on the product will be inaccessible once you’ve returned it.
Products should be returned in the original, undamaged packaging, with any labels still attached and with all the accessories, parts, instructions, and any free gifts included. Your products must be returned to us in a resaleable condition.
If you are returning a product because it is faulty, please see Faulty / Damaged items below.
MY PRODUCT IS FAULTY, AND LESS THAN 30 DAYS FROM RECEIVING IT:
Fónua will refund any faulty product that is reported within the first 30 days of receipt. Please contact us at ThreeAccessories@fonua.com with your order number and as much detail as possible about the fault. We will arrange for the collection of faulty products via either pre-paid packaging or courier at no cost to you. Upon return to Fónua, product will be tested and if the fault is replicated, a refund will be made to the original payment method. If a fault cannot be replicated, we may return the product back to you and no refund will be issued.
If you’d like a replacement product, please re-order via the website.
MY PRODUCT ARRIVED DAMAGED
If your product arrived damaged please contact us at ThreeAccessories@fonua.com within 72 hours of receipt. Please include your order number and where possible images of the damage. Fónua will arrange for the collection of faulty / damaged products via either pre-paid packaging or courier at no cost to you and a refund will be made to the original payment method.
If you’d like a replacement product, please re-order via the website
MY PRODUCT IS FAULTY, AND I RECEIVED IT MORE THAN 30 DAYS AGO:
The manufacturer of your Device has given you a warranty against defects in materials and workmanship – normally, the warranty is for a period of at least 12 months from the time you bought it. This warranty will be supported either directly by manufacturer or via ThreeAccessories@fonua.com.
Please refer to the table below for the contact details applicable to each manufacturer. If the manufacturer is not listed, please contact ThreeAccessories@fonua.com who will advise you of the contact details and how to get warranty support
Fault or damage caused by accident, misuse or negligence or outside the warranty period is not covered by the returns warranty. Your statutory rights are not affected.
Products returned as faulty will be examined for reason for fault. If there is no fault found or if the fault is found to be due to negligence or misuse, this will invalidate the warranty and you will be given the option of whether to have the item disposed or returned to you.